Refund policy

Customer satisfaction is important to us.

Returns

• Returns are accepted within 14 days of receiving your order.
• Items must be unused, in their original condition, and in their original packaging.
• Proof of purchase is required.

Non-Returnable Items

The following items are not eligible for return:

• Personalized or custom-made products
• Gift cards
• Clearance or final sale items
• Products damaged through misuse or improper handling

Refunds

• After we receive and inspect your returned item, approved refunds will be processed within 7 business days.
• Refunds will be issued to the original payment method used for the purchase.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery so we can resolve the issue promptly.

Contact

Oltoria
14B Bernard St
London WC1N 1LN
United Kingdom

Phone: +44 7391334630